FAQ

Q – How do I place an order? 

Step 1: Pick the product range of your choice.

Step 2: Click on SHOP NOW.

Step 3: Click on ADD TO BAG on the products you wish to purchase.

Step 4: Click on PROCEED TO CHECKOUT

Step 5: Fill out your personal details required for the delivery of your order.

Step 6: Choose the payment option most convenient to you.

Step 7: Confirm & place your order.

For any further questions, you can call our helpdesk at +91-9211232347. you can also write to us at jasishhealthcare@gmail.com for shipment related queries, product-related & other queries or chat with us using the Live chat at the bottom of your screen.

Q – Can I modify the shipping address of my order after it has been placed?

Please contact our customer support team at www.jasishhealthcare.com/contact-us for help here.

Q – Can I ship the products to an address that is different from my billing address?

Yes. Just enter your billing address as usual, and add the delivery location under ‘Shipping Address’.

 

Q – How do I know my order has been confirmed?

You will receive an email containing the details of your order when the order is confirmed. In this mail you will be provided with a unique Order ID, a listing of the item(s) you have ordered and the expected dispatch or delivery time. You will also receive an SMS along with your order ID on the registered phone number. You will also be notified when the item(s) are shipped to you. Shipping details will be provided with the respective tracking number(s).

Q – Can I order a product that is Out of Stock'?

Unfortunately, products listed as ‘Out of Stock' are not available for sale. Please use the 'Notify Me' feature to be informed of the product's availability.

Q – How do I check the current status of my orders?

You can review the status of your orders and other related information in the 'My Account' section.

In the My Account page, click on the 'My Orders' tab to view the status of all your orders. To view the status of a specific order, click on ‘View Details’ below that specific order.

Q – How safe is it to use my Debit/Credit card or make an online payment on Jasish Healthcare?

All transactions at Jasish Healthcare Online are protected by SSL (Secure Sockets Layer) and Secure Data Encryption using a 1024-bit process. Any information you enter when transacting with Jasish Healthcare is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties. This is an assurance that we follow the best security practices adopted by major online vendor, where all payments are processed in real-time, for your security and immediate peace of mind.

 

Q – Why was my order payment rejected?

There are various reasons why this may have happened ranging from validity of card/net banking details, insufficient funds in the account to technical difficulties. If you were recently issued a new card, some of the information may have changed. In that case, please confirm your credit card details and try again. Also, check that your name and address match the name and address on your current credit card.

Q – What should I do if my payment fails?

In case of a payment failure, please retry ensuring: Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking) Your Internet connection is not disrupted in the process.

If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days. You can email us on Jasishhealthcare@gmail.com or please chat on www.jasishhealthcare.com/pages/contact for more details.

Q – I tried placing my order using my debit card/credit card/Net Banking/UPI but the order was not successful. What happens to the money deducted from the card?

Please check your debit/credit card/account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days. The time taken can vary from bank to bank and we unfortunately won't be able to expedite this. Please check with your bank for more details.

If your bank informs you otherwise please get back to us at jasishhealthcare@gmail.com . If the money has been credited to our account we would initiate a refund within 3 days of your request.

 

Q – How do I make changes to my order?

You can’t modify the order once it has been placed. We suggest you cancel the order and place a new order with your desired changes.

Q – I just canceled my order. When will I receive my refund?

Once your request for cancellation is received and successfully processed, we will initiate the refund. Usually, for prepaid orders, it takes 7-10 business days for the amount to reflect in your bank account.

Q – What should I do if I receive a Damaged item, wrong product or missing units in my order?

If an item is found damaged, missing or incorrect as per your order & the description on our website, customers have to escalate a concern with us within 48 hours of delivery. Send us a picture of the packaging and products at jasishhealthcare@gmail.com or chat on www.jasishhealthcare.com/pages/contact  within those 48 hours (excluding gazette holidays & Sunday). We will arrange a reverse pickup for the product and then issue either a full refund or a replacement, as per your request. Replacements are subject to availability of the particular product. Please note the usual 14-day return policy won’t be applicable in these kinds of cases.

Q – I need to return an item, how do I arrange for a pick-up?

Once a return/replacement is requested and approved by our team, we will create the pickup at your address and the product will be picked up within 1-2 working days. Kindly ensure that the product is unused and unopened; and that all tags, boxes and packaging is intact.